We guarantee a first response within 4 hours for critical issues, 8 hours for standard inquiries, and 24 hours for general questions. Our SLA covers all multiaxis CNC milling and diamond-wheel grinding services.

You can reach us by phone at +91 57 33743506 or email at info@prosmiles.com. Our office is located at 19, Poonam Villas, NishthaPur. We also offer live chat during business hours.

Yes, our engineers assist with material selection, tolerance analysis, and surface finish requirements for advanced technical ceramics and sintered carbide components. We typically respond to custom inquiries within 8 hours.

If your issue exceeds the agreed resolution time, it automatically escalates to our senior engineering manager. We prioritize critical production stoppages and provide hourly updates until resolution.

Absolutely. Our FAQ section covers common questions about micrometric tolerances, mirror surface finishes, material compatibility, and shipping. You can also visit our testimonials page for client feedback.